CFB Pro FAQ

Q: How do I log in to my CFB Pro account? I’m having some trouble doing so.

A: It’s possible you’re trying to log in to your ChannelFireball store account, which is a separate login – click here to log in to CFB Pro! If you still have trouble accessing your account via that link, please email us at [email protected] with your name and CFB Pro user ID.

Q: I just tried to reset my CFB Pro password, but it didn’t work. What should I do?

A: We’re currently experiencing an issue with password resets not working on mobile. Please try resetting your password using a laptop or desktop – if that’s not successful or you don’t have access to a non-mobile platform, please contact us at [email protected] for assistance.

Q: I just signed up for CFB Pro+. When can I expect my store credit to be added to my account?

A: Store credit will be added to your account within one business day. You’ll need a ChannelFireball store account if you don’t already have one – you can create one here. Please make sure the email address on your store account matches the email on your Pro account. If you haven’t received your store credit within the expected time frame, please email us at [email protected]

Q: Does the store credit from CFB Pro+ stay in my account if I don’t use it?

A: Absolutely! Store credit never expires, so feel free to save it up if that’s what you want to do.

Q: I’m a CFB Pro+ member. When do I get my monthly store credit?

A: Store credit will be issued monthly based on your signup date.

Q: Will my CFB Pro subscription automatically renew?

A: Yes – whether you’re on a monthly or yearly plan, you won’t have to worry about any downtime in your subscription.

Q: How do I cancel my CFB Pro subscription?

A: Head to your CFB Pro account page and click the link that says “Cancel your subscription”. Your subscription will end once the paid period has run out, but you can cancel anytime.

Q: I have a question that isn’t answered here. Where can I ask it?

A: Send us an email at [email protected] and we’ll help you out!